1. Who we are
AZ Desert Energy (“AZ Desert Energy,” “we,” “us” or “our”) is a licensed, bonded and insured electrical contractor based in Tucson, Arizona (Arizona ROC #352997). This Privacy Policy explains how we handle personal information when you visit azdesertenergy.com (the “Website”), contact us, respond to one of our ads, or hire us for electrical work.
By using the Website or sending us your information, you agree to the practices described here.
2. Information we collect
Information you give us
- Contact details: your name, phone number and email address.
- Project details: what you need done, the property address where the work would take place, photos you choose to send, and any other details you share.
- Communications: the content of calls, text messages, WhatsApp chats, emails and form submissions you send us.
- Ad lead forms: if you fill out a form inside Facebook, Instagram or Google, we receive the details you enter there.
- Customer records: if you hire us, information needed for the job, such as service address, invoices and payment status. We do not store full card numbers on the Website.
Information collected automatically
- Device and usage data: IP address, browser and device type, approximate location (city level), pages visited, time on page and the website or ad that brought you here.
- Advertising identifiers: click IDs (for example, Google’s “gclid” or Meta’s “fbclid”) and cookies or similar technologies set by our advertising and analytics partners. See section 4 and our Cookie Policy.
- Preferences: your language choice (English or Spanish), stored in your own browser.
Information from other sources
We may receive information from advertising platforms (such as Google and Meta), review sites, referral partners or people who recommend us, and from public sources such as permit records.
3. How we use your information
- To answer your questions, prepare estimates and schedule visits.
- To perform, invoice and support the electrical work you hire us for, including permits and inspections.
- To send appointment reminders, project updates and follow up on estimates.
- To measure how well our website and ads work and to improve them.
- To show our ads to people who visited our Website or who may be interested in our services (see section 4).
- To protect our business, prevent spam and fraud, and comply with legal obligations and licensing requirements.
4. Advertising, analytics and cookies
We advertise on platforms such as Google (Google Ads) and Meta (Facebook and Instagram). To measure results and reach the right people, we may use tools such as the Google tag, Google Analytics and the Meta Pixel. These tools may place cookies or use similar technologies to collect information about your visit, such as pages viewed, the ad you clicked and whether you contacted us.
We may use this information to:
- Know which ads lead to calls, forms or messages (conversion tracking).
- Show our ads to people who previously visited our Website (remarketing).
- Reach new people similar to our visitors or customers.
- Create advertising audiences from contact information of people who already contacted or hired us. When we do this, the information is hashed (encoded) before it is shared, and the platforms use it only to match audiences. You can ask us to exclude you at any time (see section 13).
Google and Meta process this data under their own privacy policies: Google Privacy Policy, How Google uses information from sites that use its services and Meta Privacy Policy.
How to opt out of personalized ads
- Google: My Ad Center and the Google Analytics opt-out add-on.
- Meta: Facebook ad preferences and Instagram ad preferences.
- Industry tools: Digital Advertising Alliance and Network Advertising Initiative.
- Your browser settings, which let you block or delete cookies.
Our Website does not currently respond to “Do Not Track” browser signals, because there is no common industry standard for them. More details are in our Cookie Policy.
5. Calls and text messages
When you give us your phone number through our Website, an ad form, a call or a message, you agree that AZ Desert Energy may call you or send you text messages (including WhatsApp) about your request, estimates, appointments and your project. Message frequency varies. Message and data rates may apply. Consent to receive messages is not a condition of any purchase.
- Reply STOP to any text message to stop receiving texts, or HELP for help.
- You can also call us at (520) 461-8056 or email us to stop calls or messages.
- We do not sell, rent or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party, except service providers that help us deliver messages.
7. How long we keep it
We keep personal information only as long as needed for the purposes above. For customers, we keep job records (such as invoices, permits and warranty information) for as long as required for warranty, tax, licensing and legal purposes. Estimate requests that do not become a job are deleted or anonymized when they are no longer useful.
8. Security
We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted connections (HTTPS) on our Website. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. Please do not send sensitive information, such as full card numbers or Social Security numbers, through our forms or messages.
9. Your choices and rights
You can ask us at any time to:
- Tell you what personal information we have about you.
- Correct information that is wrong or incomplete.
- Delete your information, unless we must keep it for legal, warranty or tax reasons.
- Stop marketing calls, texts or emails, or exclude you from advertising audiences.
Depending on the state where you live, you may have additional privacy rights under state law. We will honor those rights as required. To make a request, contact us using the details in section 13. We may need to verify your identity before acting on a request, and we will respond within the time required by law (generally within 45 days). We will not discriminate against you for exercising your rights.
10. Children
Our Website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
11. Other websites and apps
Our Website may link to other sites and apps, such as WhatsApp, Google Maps, Facebook, Instagram or the Arizona Registrar of Contractors. We are not responsible for their privacy practices. Please read their policies before sharing information with them.
12. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Significant changes will be highlighted on our Website.
13. Contact us
Questions or requests about your privacy? Reach us at:
- AZ Desert Energy, Tucson, Arizona
- Phone or text: (520) 461-8056
- Email: azdesert.energy@gmail.com